colliwobbbles
Customer service is just okay, but actual work done was great!
After another driver slammed into my car on the interstate, I was sent to Aurora Collision Center by their insurance company. After reading the few reviews, I was a little unsure how the experience would go. The customer service I received when I dropped my car off was great. I felt very informed, and was confident in the work that would be done. However, as the days passed, the communication was very lacking. At one point, I had to contact the insurance company regarding a rental car and payment for the damages. For whatever reason, Aurora Collision and the insurance company were giving me different answers.
After waiting a month for my car, I was finally able to pick it up, and was very pleased with how it turned out. They did a great job, and you can't tell that there was ever any damage. I do have to admit that the office staff did sound a little annoyed when I would call for an update every week or so. I was originally told that I would receive e-mails with updates, so if that had happened, I wouldn't have bothered them. In the end, the work that was done redeemed them.
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HonestScotty
Horrible customer service!
My girl friend was involved in a minor fender bender caused by someone pulling out in front of her. Aurora took 3 WEEKS to fix a front bumper! Not only did they keep the car they bothered to inform me that she could drive the car instead of paying for a rental while we wait for the parts. I constantly called for updates and I was always told the same thing, "Someone will call you between 12 and 3" and nobody ever did. Finally when my girlfriend did pick up the car she found it sitting on the street unlocked and it had been there all day unlocked. I also noticed that I was missing some paper work. I sent my girlfriend back in there and she collected it while I was on the phone. I asked to speak to the woman she was working with. I asked why was my car left unlocked on the street and said that because the cars are moved around it was "Impossible" to lock them. I said no it was not impossible it takes 10 seconds. Then I asked why she did not give all of the paperwork to my girlfriend. She LIED and said she did. I corrected her and said only after my girlfriend came back in did she get all of the paperwork. During this time my girl friend watched her roll her eyes and shaking her head. She had a serious attitude problem. I asked to speak to a manager and she said she was the manager. I notified her that I lodged a complaint with my insurance company and they would be investigating the matter. STAY AWAY from this place!
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kfdaal
It is now Wednesday evening and still no refund.
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colliwobbbles
After waiting a month for my car, I was finally able to pick it up, and was very pleased with how it turned out. They did a great job, and you can't tell that there was ever any damage. I do have to admit that the office staff did sound a little annoyed when I would call for an update every week or so. I was originally told that I would receive e-mails with updates, so if that had happened, I wouldn't have bothered them. In the end, the work that was done redeemed them.
Read more at seattle.citysearch.com
kmetter
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HonestScotty
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ezjez
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Business Details on Aurora Auto Center
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Primary Phone: (206) 522-0493