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Brides by Demetrios
Brides by Demetrios
(425) 641-7334
15350 SE 37th St
Bellevue WA 98006
Bellevue WA 98006
42% mojo
based on 1 reviews
Summary
Overall
Value
Service
Quality
Distribution
5
(0)
4
(0)
3
(0)
2
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1
(1)
Monthly Average
No Data Available
1 Reviews
Reviews
Level 3
First To Review
Wednesday, November 4, 2009
Horrible customer service!!!
I am writing this letter to inform all future brides who are thinking of going to Demetrios in Tacoma or Bellevue for their wedding dress. I'm here to tell you of my dissatisfaction and how very disappointed I was in the customer service I received (or didn’t receive) at your Tacoma retail location. Being an excited and newly engaged bride to be, I thought first to contact Demetrio’s to begin my wedding gown search. On September 24, 2009, I called and scheduled an appointment to come in to try on some bridal gowns. When I made the appointment, there was no mention of plans that they were going to relocate the Tacoma store to the Bellevue location nor was I even aware that this change would even take place. After confirming my appointment for October 8, 2009 at 5:00pm with the sales associate, I hung up the phone and trusted that my appointment time would be met. Unfortunately, this was not the case. When I arrived at the Tacoma location on October 8th at 5:00pm, I found the doors to be locked and a sign was taped to the door stating, “We have relocated to the Bellevue location”. Needless to say, I was less than pleased and called the number on the sign to connect me to the Bellevue location. The associate I spoke with seemed confused that I had even had an appointment scheduled at the Tacoma location at all, stating that, to her knowledge, no more appointments were being scheduled at that location. I politely explained to her that I had made my appointment 2 weeks in advance and was highly upset and irritated that no one from either store had bothered to call and tell me that my appointment was to be moved. Feeling highly frustrated, I was shocked at the lack of sympathy and apology the sales associate showed towards me as she began to try to sell me on the upcoming “trunk show” that was happening the following day (October 9th) in Bellevue. To me, this showed lack of communication and a lack of consideration for me, a future customer. Not only am I livid that my appointment had been lost or canceled, but the last thing I want to hear is information regarding a trunk show. In addition, my mother and sister came in from out of town to accompany me on this appointment and took time off of work to be with me on this exciting shopping trip. Had I been informed of my appointment being canceled ahead of time, I could’ve saved them the time and money and rescheduled my appointment. Furthermore, I've since received contact from someone at Demetrios- once by phone and once through email. The phone call and email only goes to show you how little they pay attention to their customers- in both cases, they thanked me for coming in and trying on gowns and again tried to sell me more products. I am very disappointed in the lack of communication that there was between Demetrio’s and myself. To date, I have heard nothing but good things and compliments about your customer service from friends who have bought gowns from your establishment-and I am sorry I won’t be able to carry on that reputation. The lack of customer service attention to something as small as my appointment time leads me to wonder what other shortcomings their company might have. I expected a much higher level of service from them and I am quite disappointed. I WOULD NEVER visit them in the future for any of my bridal needs and all of my friends are going to hear about my experience with them. If I were you, read this carefully and not consider them for your bridal needs. There are other places where you can get exceptional customer service at (The Elegant Bride, David's Bridal to name a couple) and I would recommend going elsewhere- DO NOT GIVE DEMETRIOS YOUR BUSINESS!!!
I am writing this letter to inform all future brides who are thinking of going to Demetrios in Tacoma or Bellevue for their wedding dress. I'm here to tell you of my dissatisfaction and how very disappointed I was in the customer service I received (or didn’t receive) at your Tacoma retail location. Being an excited and newly engaged bride to be, I thought first to contact Demetrio’s to begin my wedding gown search. On September 24, 2009, I called and scheduled an appointment to come in to try on some bridal gowns. When I made the appointment, there was no mention of plans that they were going to relocate the Tacoma store to the Bellevue location nor was I even aware that this change would even take place. After confirming my appointment for October 8, 2009 at 5:00pm with the sales associate, I hung up the phone and trusted that my appointment time would be met. Unfortunately, this was not the case. When I arrived at the Tacoma location on October 8th at 5:00pm, I found the doors to be locked and a sign was taped to the door stating, “We have relocated to the Bellevue location”. Needless to say, I was less than pleased and called the number on the sign to connect me to the Bellevue location. The associate I spoke with seemed confused that I had even had an appointment scheduled at the Tacoma location at all, stating that, to her knowledge, no more appointments were being scheduled at that location. I politely explained to her that I had made my appointment 2 weeks in advance and was highly upset and irritated that no one from either store had bothered to call and tell me that my appointment was to be moved. Feeling highly frustrated, I was shocked at the lack of sympathy and apology the sales associate showed towards me as she began to try to sell me on the upcoming “trunk show” that was happening the following day (October 9th) in Bellevue. To me, this showed lack of communication and a lack of consideration for me, a future customer. Not only am I livid that my appointment had been lost or canceled, but the last thing I want to hear is information regarding a trunk show. In addition, my mother and sister came in from out of town to accompany me on this appointment and took time off of work to be with me on this exciting shopping trip. Had I been informed of my appointment being canceled ahead of time, I could’ve saved them the time and money and rescheduled my appointment. Furthermore, I've since received contact from someone at Demetrios- once by phone and once through email. The phone call and email only goes to show you how little they pay attention to their customers- in both cases, they thanked me for coming in and trying on gowns and again tried to sell me more products. I am very disappointed in the lack of communication that there was between Demetrio’s and myself. To date, I have heard nothing but good things and compliments about your customer service from friends who have bought gowns from your establishment-and I am sorry I won’t be able to carry on that reputation. The lack of customer service attention to something as small as my appointment time leads me to wonder what other shortcomings their company might have. I expected a much higher level of service from them and I am quite disappointed. I WOULD NEVER visit them in the future for any of my bridal needs and all of my friends are going to hear about my experience with them. If I were you, read this carefully and not consider them for your bridal needs. There are other places where you can get exceptional customer service at (The Elegant Bride, David's Bridal to name a couple) and I would recommend going elsewhere- DO NOT GIVE DEMETRIOS YOUR BUSINESS!!!
Price Range: $1,000 - $1,500
Recommended: No
Business Details on Brides by Demetrios
Phone Numbers:
Primary Phone: (425) 641-7334
