Can Not Reccommend by Gerald M. at InsiderPages
May 25, 2008
Read more at national.citysearch.com
Buzz N B??????s Pet Shop
2500 Yoder Dr.
Erie, PA 16506
Dear Mike or Tom,
I am writing about my latest encounter with one of your employees.
Tom recommended Pat for the installation of a Turbo Twist 6 UV Sterilizer. It turns out that Pat is very unprofessional with no sense of a work ethic.
Following this recommendation I asked Pat on two occasions to come to my home to install the sterilizer. At first he said he would come to my home but the second time he informed me that he had to install the sterilizer into the filter line at the pet shop due to his tools such as clamps located there. Pat also told me that the sterilizer would be mounted the rear of my aquarium.
My concern was that he would not be able to install the sterilizer properly without seeing how my aquarium was set up. As I suspected, Pat who never saw my aquarium and never asked me how it was set up and therefore without any planning on his part simply cut the return line of my canister filter in half to install the sterilizer.
When he arrived at my home, Pat was not able to install the sterilizer in the manner he stated that he would due to no advanced planning, which should have included knowledge of my aquarium set up. He couldn??????t mount it on the rear of my aquarium due to his negligent and reckless installation of the sterilizer by cutting the plastic tubing in half. As a result of his lack of planning he simply let the sterilizer hang by the plastic tubing behind the aquarium. This is not what the manufacturer advises for proper installation. The manufacturer advises vertical or horizontal installation using either the supplied turbo twist or tank brackets along with proper adjustment of the sterilizer to accommodate any attached tubing.
Do I now worry about damage to any of the tubing or sterilizer as a result of Pat not following the manufacturer??????s installation instruct