Solid, but no great deals by Ben C. at InsiderPages
I went to futon factory looking for a new couch/bed combo for my small apartment. After 3 visits, I came away with a nice futon cover at a reasonable price, but never bought a futon bed there.
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Futon factory offers a good selection on different forms and styles of futon beds made with different types and colors of materials. Their staff is very helpful in explaining the pros and cons of the different frames and, more importantly, the 5 different types of futon mattresses that they offer.
But of course, a purchase is not made because of good customer service or good selection alone. It also depends on price. At futon factory, you pay for the selection and customer service. For me, most selections were simply priced out, which made my effective selection pool very limited.
When price was considered, I simply couldn't find a futon set at this store that I wanted. Because of that, I got the reasonably-priced futon cover (they have a great selection of designs, and lots of in-stock covers) and went online to find a used futon couch/bed.