Response to Anna's Review from owner
Mrs. Anna, I am sorry your experience was not a good one at my shop. As the owner, I do my very best to make sure that it is a good one. I just wanted to point a few things out that are very important - and apologize to you for a mistake we made. I should have never attempted the repairs on your Mercedes because I am not a body shop. Yes, we did lose the keys and due to that and the fact you did not actually own the vehicle on paper, it was extremely difficult to obtain a new set of keys. I had to pull some strings to get it done. After the keys arrived from the dealer, I made the decision to refer you to a body shop. It took over two months for you to find your own body shop. You can 't hold that time against me. I ended up waiving all my fees to you and I felt that was more than fair. I care about my customers and I am saddened that our relationship ended this way and can understand why you are frustrated but let's be fair about this.