Customers Beware, 35%!
We had been clients of Pacific Industrial Supply for over 50 YEARS (prior to when it was sold and renamed Pacific Industrial Supply)! We even maintained a credit account with Pacific Industrial Supply since 2003. While we believe the customer service has gradually been declining; it has recently reached a low point! Unfortunately, with the slow economy, our company fell behind on payments to our credit account. As a result, they referred our account to their collection agency. While the referral of our account to their collection agency is understandable; the treatment and collection fee charges we received, were not! Beware, that Pacific Industrial Supply utilizes a collection agency that charged us 35% on our past due balance! While they did decrease the charge to 25%; we still find the amount absurd! What a way to repay a customer who has been with them for over 50 Years!
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