Here is the letter I sent to their customer service, this sums up my experience.


Myself and 2 others visited your chocolate shop yesterday (June 6th) in the early evening hours. I asked if they had anything with peanut butter and no white chocolate - the man said the peanut butter finger did not have any white chocolate, although the other man behind the counter said it did have white chocolate so one of them had no idea about the product they were selling - I asked one of them to describe it and he did a half a** job of that, finally I just decided what the hell I'll try the peanut butter finger. That was a mistake, it tasted like a cheap peanut butter 3 musketeer bar. I really was dissatisfied (as were the other 2 people I was with who had the same thing). I asked if I could exchange it, told them it tasted like it had nougat in it which I am absolutely repulsed by, the man was rude and basically told me I was crazy for even thinking it tasted like nougat. I was totally disgusted with the whole experience and I will find another place to get chocolate in Seattle, your establishment is terrible. I'll go ahead and attach this message to every review of your store I can find, thanks for the terrible experience and waste of money.

I have read the reviews on this location, and I was actually very surprised. I have been there on more than one occasion, and have never had a problem. I have been helped by many of the clerks there. The morning and night crew especially are just the sweetest people. I love their chocolate, especially their strawberries. I don't know why anyone would have a complaint about them or their items. They are wonderful.

It was SO cool!
I loved their Carmel apples!
They were totally delicious!
I recommend this chocolate factory!
I loved it!
They had very good chocolate too!

The persons working were horrible and rude. The girl with her lip pierced was awfull , not helpful or friendly. I waited for help until the cook who seemed like the only one who cared i was there stoped in the middle of weighing items out helped me with my purchase. Great carmel ....terrible clerks.

The customer service is excellent. They have a wide variety of chocolates and fudges. You get to watch them making the fudge. Fantastic gourmet.