I was recently at a family birthday party dinner at the Metropolitan Grill... I was happy to give up my coat to the waitstaff to store it in their coat check, and didn't think twice about my wallet being in it in such a high-end restaurant. Not noticing it's absence when I left, I was unhappy to find out the next morning that it had been stolen, and over $1,500 in fraudulant charges accrued around town on my credit cards in the late hours of the night. I contacted management at the Met to let them know of the issue; they were defensive, claimed it highly unlikely that the theft occured, but offered to send a gift certificate in the mail for a future meal, as the circumstantial evidence of the theft was overwhelming... Weeks later, the certificate hasn't arrived. I've tried to contact them, and receive no return calls from management. I didn't ask for the certificate; that wasn't the point. The point is, they weren't concerned with fixing their staffing issue, nor with following through as they said they would. Very disappointing. The food's good, but not worth the price or, in my case, the aggravation.
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