Cold Tea, Violent Allergic Reaction, Nabeyaki Udon w/o UDON!
My husband and I went to Umi on 3/8/2009. Before this experience, Umi was our favorite Japanese restaurants in Seattle. We have frequently taken our local friends, out of town visitors and business acquaintances there. The food is excellent though the mishaps that Sunday proved to be enough for us to take our friends (and expense accounts) elsewhere.
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My husband ordered his usual spicy scallop roll and a 'Green Decadence' roll and I requested the nabeyaki udon. We also asked for a geoduck appetizer. In a series of major FUs, the tea was lukewarm so we send it back. The waitress apologized and said that they just refilled the brewing machine. In my head I was wondering why she would send out tea that she knew was tepid. But whatev, I had a ginger sake martini in my hand....
The geoduck was tasty and we were happy. A roll came out and we were ignorantly munching along. Then my nabeyaki udon came out. As I was stirring the bowl, I realized that there was no udon in it! That's the equivalent of leaving the meat out of a hamburger! So I send it back.
Then two rolls came out. But wait! We already had a roll. The waitress told us that they first roll was a mistake but it was ok, we didn't have to pay for it. And what was in the first roll? CRAB! My husband doesn't eat crab. He's allergic! I tried to explain the gravity of the situation to the waitress and she totally didn't get it. I gave up and ordered a second drink. To add insult to injury, the second Ginger Saketini was tooth decayingly sweet!
The following day, my husband was violently ill. We left a message on their answering machine the next day to speak with a manager. We really wanted to salvage our relationship wtih our fav Japanese place. Just a simple apology would have sufficed but we have not heard from them.